Hotel regulations

Hotel Polaris
72-600 Świnoujście
ul. Słowackiego 33

1. Hotel rooms are rented by the day.
2. A hotel day begins at 2 pm and ends at 11 am.
3. The hotel guest may occupy a room earlier on the day he/she begins his/her stay, if the room is free, without additional charge.
4. If the hotel guest leaves the room after 11.00 a.m., he is obliged to make surcharges according to the following rules:
   11.00 a.m. - 2.00 p.m. - 30% of the fee for a hotel night
   2 p.m. - 5 p.m. - 50% of the hotel nightly charge after 11 a.m. or 5 p.m. - 100% of charge for one hotel day
5. When renting a hotel room, the guest specifies the duration of his stay in the hotel, and in the absence of such a specification, it is assumed that the room was rented for one day.
6. The wish to extend the stay, beyond the period indicated on the day of arrival, the hotel guest should report at the reception until 10:00 a.m. of the day on which the hotel room rental expires, which, however, is not binding on the hotel.
7. The hotel may not grant a request to extend the rental of a room if there are no vacancies.
8. The hotel guest is not entitled to transfer the room he has vacated to other persons who have not been previously checked in, even if the period for which he has paid the fee due for the stay has not expired.
9. The hotel takes payment in advance.
10. Guests have the right to see the booked room before payment.
11. Persons not checked into the hotel are not allowed to stay in the hotel room from 10 p.m. to 7 a.m. the next day.
12. The hotel must be quiet from 11 pm to 7 am the next day.
13. The hotel may refuse to accommodate a guest who, during his previous stay, grossly violated hotel regulations, causing damage to hotel property or guests' property, or otherwise disrupted the peace and operation of the hotel.
14. The hotel provides services in accordance with its category and standard. If you have any reservations about the quality of services, please report them at the reception desk .Complaints not reported at the reception desk or to the caretaker will not be considered . The time for filing a complaint expires 14 days after departure from the Hotel.
15. The hotel is obliged to provide:
    a. conditions for full and unhindered rest of the guest,
    b. security of the stay, including maintaining the secrecy of the guest's information,
    c. professional and courteous service in all services provided at the hotel,
    d. cleaning the room and performing necessary repairs of equipment during the guest's absence, and in the guest's presence only if the guest expresses such a wish,
    e. technically efficient service; in the event of defects that cannot be corrected, the hotel will endeavor to replace the room, if possible, or otherwise alleviate the inconvenience.
16. The hotel is liable for loss of or damage to items brought in by persons using its services within the scope of the provisions of Articles 846-852 of the Civil Code.
17. The guest should notify the hotel reception of the damage as soon as it is discovered
18. Before leaving the room each time, the hotel guest should: a) close the taps and windows
19. Each time leaving the room the guest should lock the door and leave the key at the reception. The guest receives one key to the room, but on request may receive an additional key .There is no charge for the additional key but only a deposit .The deposit is returned after the return of the keys.
20. The hotel guest is financially responsible for all kinds of damage and destruction of objects of equipment and technical devices of the hotel caused by his fault or the fault of his visitors.
21. Due to fire protection requirements, it is not allowed in hotel rooms:
    a. use kettles, electric heaters and heaters powered by electricity,
    b. smoking in hotel rooms. Smoking is possible only on balconies . In case of smoking in the rooms, the hotel will charge an additional fee for above-standard cleaning of the room consisting in ozonation of the entire hotel room.Smoking is possible only on balconies . In case of smoking in the rooms, the hotel will charge an additional fee for above-standard cleaning of the room consisting in ozonation of the entire hotel room.
22. Items of personal use left by the departing guest in the hotel room will be sent to the address indicated by the guest at his expense , and in the absence of such instructions the hotel will store the items for 1 month. After one month from the departure of the guest, the items left behind will be disposed of.
23. The hotel guest has the right to use the hotel telephone without restrictions. The hotel has an automatic telephone exchange, which allows guests to call without being connected through the reception desk. The duration of the call is recorded. The guest is obliged to report the fact of telephoning on the day of departure and pay the telephone bill according to the tariff of the hotel switchboard.
24. The hotel allows pets for an additional fee in the owner's room. Pets must be healthy and have a current veterinary examination. Dogs must have a muzzle and be led on a leash. The dog is not allowed in the dining room.
25. The hotel guest can use the monitored parking lot at the hotel for an additional fee.
26. At the guest's request, the hotel provides the following services free of charge:
    a. Providing information related to stay and travel,
    b. waking up at the time set by the guest,
    c. storage of luggage on the day of arrival and on the day of departure of the hotel guest.
27. The hotel undertakes to change the bedding once every 7 days. The guest may change bed linen more often for an additional fee.
28. Towels are exchanged as needed not less than once every 3 days.
29. The hotel guest may use the treatments offered by the hotel (massages, water and air massages, steam sauna and others) for an additional fee. All fees for treatments are paid at the reception desk.
30. The hotel offers the sale of individual meals, i.e. lunch, dinner, provisions for the road.
31. At the reception there is a bar where you can purchase tea, coffee and drinks around the clock.
32. The hotel charges a deposit for rented bathrobes. The deposit is returned after returning the bathrobe.
33. There is a fee for renting bathrobes, the amount of which is set in the price list.
34. The hotel provides complementary services in the form of: salt cave, physical therapy and wellness treatments. These services are billed on the basis of price lists.
35. Child protection at the hotel - identification of guests: All guests who book a stay with minors must identify themselves and their child. The hotel staff has the right to inquire about the relationship between the adult guest and the child in order to ensure the safety of the minors.
36. Child protection in the hotel - safety procedures: Hotel staff are trained to recognize unusual and suspicious behavior. In case of doubt, they are obliged to inform the relevant authorities. Hotel staff will discreetly monitor guests with children to ensure their safety. The hotel reserves the right to refuse accommodation if it suspects that the safety of a child may be at risk. All situations of concern will be reported immediately to the relevant law enforcement authorities.
37. Child protection at the hotel - guests' obligations: Guests are obliged to comply with all rules relating to the safety of children, including not leaving them unattended on the hotel premises. In the event of a breach of the above rules, the hotel reserves the right to terminate the guest's stay immediately without refund.